If you believe that your account has been hacked, compromised or accessed without authorization, please contact MEXEM Client Services immediately by telephone. For security reasons, your identity will need to be verified before any action can be taken on the account.
Depending on the situation, protective measures may include restricting new opening orders, temporarily blocking withdrawals and asset transfers, resetting login credentials, reviewing the two-factor authentication setup and checking whether all account users are properly protected by two-factor authentication.
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